The Pines at Utica Center for Nursing and Rehabilitation - Utica, New York

Jennifer H.

I am incredibly grateful for the care and compassion that The Pines had provided to my mother when she was in their care. The staff there is truly exceptional, going above and beyond to ensure that residents feel comfortable, respected, and valued.

The facility is clean, welcoming, and well-maintained, creating a homely environment that put my mom at ease.

What stands out the most is the genuine kindness and warmth of the caregivers. They treat each resident with the dignity and respect they deserve, making sure they are not only well cared for physically but also emotionally and encourage them to be socially engaged.

I recommend The Pines at Utica to anyone seeking a caring and supportive environment for their loved one.

Barbara S.

My mother has been here for at least 3 years. The staff at this facility are the kindest, most compassionate people who give my mom absolutely fantastic care. And this is in spite of the fact that my mother, in her state of dementia, is a real handful! (They describe her as "spicy"). It's consistently clean above and beyond expectations. I have only very good things to say about this place. It has been a blessing for our whole family.

Kiva E.

My father was on palliative care for over 6 weeks at The Pines. They partnered with Hospice. When he was admitted, we didn’t know anyone there, but The Pines staff quickly became like family to him (and also to our family). We were allowed to be with my Dad any time, day or night, and we witnessed how hard the staff works. I saw first hand the great care and amazing emotional support that was given to my Dad. If we had a concern, it was addressed promptly. The entire staff (maintenance, nurses, CPAs, supervisors, kitchen staff, social worker, nurse practitioner, managers, as well as administrators)would check on him and before leaving would always tell our family, “If you need anything, please let us know.” And they truly meant it! Every hug, fist-bump, cheerful hello, and also visits from Winnie (the loving therapy dog )made my Dad happy. The staff even celebrated his 86th birthday with balloons and a cake; then brought beautiful flowers and another cake for my parents’ 65th Anniversary. Their overwhelming dedication and care to patients confirmed to us that we chose the best place for my father. The entire staff really works as a team. We will be forever grateful to The Pines in Utica.

Starkisha R. F. D.

I love this place, the staff is amazing. They’re very respectful and attentive to my love one needs. I’m so happy I brought him here.

Linda O.

The staff at The Pines are pleasant and professional. The rooms are clean and food is good. They provide daily activities. Excellent nursing care. If you ask questions…they are always answered. The Pines ranks just as high as their competitors…just not as fancy.

Breanna S.

Both of my grandparents spent time in this nursing home. The staff seemed quite nice and attentive to all of the residents which is hard to do, so props to them.

lemon_boi

Scheduler picks and chooses who she wants to work at this facility. I've worked at the facility and scheduler will not return my phone call when I request to cone back. Never returns phone calls but so "short staffed"

Citizen K.

I began my stay at the Pines Utica on June 3rd 2024 after I was discharged from the hospital for a stroke..As a result of my condition I could not move or walk and I was even unable to scratch my own nose. I was not in a very good place , when I started physical therapy. But thanks to the PT team, who utilized many techniques including electro stimulation I started to regain strength in my muscles.Slowly at first then more and more each day I regained muscle function. The staff of “Team Night Hawk’ positively motivated me and exceeded all expectations for the speed of my recovery. If you are serious about getting better and are willing to do the work. The Pines is ready to give you all the tools and knowledge you need to make a full recovery.