Villa Park Animal Clinic - Orange, California

Kina D. S.

My family and I have been coming here since I was a child. I have had four dogs with Villa Park animal clinic. Heads up - They changed hands to a new owner.

We had an appointment and they walked us through what the treatment would be. They told us That they were going to switch my dogs allergy medication to something else that could help him. It was great that they understood what the issue was and offered a solution to change him to a new medication that should help him.

Then when it came time to check out, they told us that they gave him the previous medication again and charged us $180 for it.

Now that they have given him his previous medication, we can’t give him the new medication. On top of that, they said that they needed to charge us $180 for the Medication that they were not supposed to give him Because they already administered it to him accidentally.

Now they are asking us to pay for their mistake and we are able to administer the new medication that will help my dog with his allergies.

We have been going to the same vet for over 15 years. This is very disappointing.

gail

Dr. Miles has left the practice. She was just the best! I hope the Vets that take her place will be as knowledgeable as she was and as kind to our pets. She will be missed! These stars are for her.

Kathy R.

I have been bringing my dogs here for over 30 years. Even when we moved 15 miles away I still go back. Dr. Liu is fantastic! And ahis assistant other people who work there always make me feel like my new puppy is their favorite client

Yvette

I just love Dr. Miles. She is always happy when we see her. My dogs are not afraid to walk through the door for their appointments. The office is pretty busy, but that's because she is that good and worth the wait.

UPDATE: she is no longer there and it makes me so sad. She was the best

kings4sap

I have been a 14 year customer here and this morning was the final straw. Things have been declining here for years now and I have basically put up with it. First off - the front office staff needs empathy training. They have zero understanding of the connection between pets and their owners. They handle things like a dental office. The pricing for meds and other services are much higher than other local vets and the owner seems to feed off of the fact that they are in Villa Park and their should be some type of premium. I was just charged a 30% premium for an allergy shot because my dog was 1 pound over their pricing guidelines. Ludicrous. Lastly - the practicing vet who has been there for some time (Dr. Miles - who is awesome) is leaving here in the next week or so. There are better options out there. Do your own due diligence.

Frankie A.

Since getting my pup 6 years ago I have been coming here. Dr. Miles has been the best in her practice and taking care of my pup. This made my day today when I walked in the exam room!!

Erin M.

They are beyond the most AMAZING vet clinic we've been too. They took care of our 1st dog her entire life til her last days at 15 1/2. They never force or over charge on meds or whatever. Yes some meds or procedures can be pricy but could be worse. They care about their clients & the pets. The docs are very sweet, caring, answer all the questions you have or give suggestions, etc. All the staff are very caring & sweet. Even when animals pass away they make sure people are quiet in respecting others grief. Now they care for my new pup. Villa Park Animal Clinic will always be our vet🐾🐶

Nish

Only after moving away and trying to find a comparable vet have we realized how wonderful this vet is! Always attentive, explains treatment options, and very quick appointments.