Pet Paradise Peachtree City - Sharpsburg, Georgia

Edwin J.

Un lugar seguro confiable y muy buen servicio a nuestras mascotas

out O. S.

mis perrisobrinos están encantados

Delis E.

Súper muy confiable

Gwendolyn G.

The facility was very clean and organized. I was impressed on the uniforms the staff was wearing, light blue shirts. For me the shirts not only display advertisement for the company but also shows unity as a strong team assisting each other and the care for our lovely pets. The level of care that was provided for my canine was awesome. I love that you have cameras for me to check in to see how my dog was doing in the yards, however, I wish you could consider having cameras in the suits for owners to see how their pets are adjusting to the units. I want my pet to feel comfortable and have another home away from home. Thank you Pet Paradise for your professionalism and kind service. I would recommend others to this facility.

Jazmine W.

Here’s a revised, professional version of your review:

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I am deeply disappointed with the service I received. While the staff initially appeared friendly and professional when I scheduled the appointment, the actual experience was far from satisfactory.

I confirmed my dog's grooming appointment for 1:00 PM, only to arrive at 5:30 PM to find he was still only halfway dry, with no nail clipping or other services completed. To be told I would need to wait an additional 45 minutes for him to finish drying, after already driving an hour to pick him up, was completely unacceptable. I also wanted daily report cards for him, but only received 2/4.

What made the situation worse was the lack of empathy and professionalism from the manager. Despite being made aware of the issue by a team member, her response was dismissive, stating, "Well, that's all we can do." It was only after I insisted on knowing her name that she even acknowledged me. Her approach to service recovery was non-existent and highlights the need for further training in customer service.

To add insult to injury, I had specifically scheduled for a daily report, which was not provided. This experience was incredibly frustrating and fell far below expectations.

I can say with full regard that I will not be returning to this location and the consideration to not use the company as a whole is still up in the air. See below pictures of how I received my dog, with temperature 43 degrees outside.

Alyssa Z.

Per Paradise in PTC has found a fan in me! My dogs are my world and it was such a relief to have them stay somewhere they were safe and taken care of while moved this past weekend. Megan was excellent in helping me book their stay and informed me that new customers get a complimentary night so I was able to take advantage of this for both my girls! There was an issue at check out with my account not reflecting the correct amount and the manager took care of it in a timely manner. Special shout out to New Day Vet at the same location. They have been amazing in helping me figure out what was going on with one of my dogs and her allergies! It was such a relief to drop her off overnight at the same place her vet is located. We are huge fans of Pet Paradise and I will definitely use them in the future. I highly recommend them if you’re looking for a place for your furry family members to stay!

Rodney S.

I just picked my Dog up Tuesday after a six day trip and I wasn’t satisfied at all. I also asked for a grooming. 1) The bottom of his feet were so raw, he could barely walk without limping. I was told it was from walking on the turf surface. I applied some ointment. 2) The grooming situation is horrendous, check out the pictures attached. I also left a tip, which I regret. 3) I should’ve checked him better before I departed. I was just too tired from my trip. This is the 3rd bad experience, which is probably the last. Some folks shouldn’t be working with Pets. I haven’t heard back from the Manager yet. This place is not cheap, so the service should be better. Look how dirty and smelly my dog looks. Look at all the wax and hair in his ears.

MicsPics. O.

Pet Paradise of Peachtree City provides outstanding care for my elderly dog, Sandy. She receives lots of play time, extra attention and is always excited to arrive! The staff here are welcoming, professional and friendly. They respond quickly to any questions I have or concerns. Sandy has stayed at several pet places over the years, and I am very (extremely) picky about her care! So you can count on this review as accurate and trust mine AND SANDY'S recommendation for Pet Paradise in Peachtree City!