Carbon Health Urgent Care Long Beach - Carson St - Long Beach, California

Karina A.

Fui atendida .my rapido y muy amables.

David P.

Excelente atención, todos siempre con una sonrisa, me hicieron sentir muy cómodo , muy profesionales.
Gracias por su atención.

Ana M. M.

Siempre me atienden con respeto y amabilidad y me gusta porque el lugar está siempre higiénico

Gina M.

Excelente 👌 la atención es de primera, 👍 son muy cálidos y atentos.

Marisol F.

Super helpful, friendly, and knowledgeable staff!! I needed a chest x-ray done and they were able to schedule the exam and hand me the exam results the very same day!!! Literally saved me from having to wait!! Clean and comfortable office as well.

Omar C.

I’m giving 3 stars, but it’s definitely not because of the doctors or nurses—they were excellent. My rating is entirely due to the horrible and frustrating experience I had with the receptionist at the front desk.

From the moment I arrived, her attitude was unacceptable. Ahead of me, there was a woman who was clearly in pain, and instead of showing any empathy or professionalism, the receptionist curtly told her there were no appointments available for three hours. How can someone treat a person in obvious distress like that? Worse still, I had booked my appointment only 45 minutes earlier, and there were plenty of slots available online. That poor woman had no choice but to leave and seek help elsewhere.

Then it was my turn to deal with her. She was equally awful to me. She rushed through everything, didn’t listen to what I was saying, and spoke in a rude, dismissive tone. I arrived at 12:35 p.m., and without even asking for my name, she immediately told me, in a rude manner, that no appointments were available. When I explained I had an appointment at 1:15 p.m., she claimed I was late and needed to reschedule. Seriously? She hadn’t even bothered to check. When I clarified that my appointment wasn’t until 1:15, she just said, “Then check in at 1:15,” with no apology or acknowledgment of her mistake.

At that point, I was already upset and questioning why I had chosen to come to a place where the first person you encounter clearly has no interest in their job or in treating people with respect. Her attitude completely ruined my mood before I was even seen.

Thankfully, the medical staff were the complete opposite. The nurse who attended to me was kind and professional, and the doctor provided excellent care. I even mentioned the issue with the receptionist, and the second nurse I interacted with was warm, charismatic, and empathetic, which helped ease some of my frustration.

However, all the good medical care doesn’t erase the horrible first impression. As long as that receptionist continues to work there, I cannot recommend this place to anyone who values being treated with respect and empathy from start to finish. The medical care was great, but unfortunately, the front desk experience overshadowed everything else.

Ralph O.

I'm a retired Health care program coordinator and had an office for over 30 years. They do it right here with fast no hassle check in and evaluation. Flat $50 copay with insurance. Zero wait and convenient online appt booking. I would return here, without hesitation. As a matter of fact, next time I think I'll ask them if they're be willing to be my primary healthcare provider. Ten, ten would go again!

Rithy T.

It’s always a breeze coming here to this urgent care. Setting up an appt is quick and convenient. They have your info pulled up and verify copay with card on file. Elisa assisted me today with my vitals etc and she was super helpful with tips on how to regulate my blood pressure. Took it and got good numbers on my first try where normally I always show high and have to retake multiple times.