Centro de Envío FedEx - New York, New York

Jonathan G.

Muy irresponsable pensaba que era una compañía confiable

Edi V.

Sin duda uno de los monstruos especializados en envíos a nivel mundial.

Janis M.

They shipped my keys back to me (they had the shipping and receiving addresses reversed) and I paid for two day air. When I took the package back to be reshipped to the correct location, they wanted me to pay again. I patiently explained again about their original error, they said all they could do is "return it to sender" (the 'sender' address they used was supposed to be the delivery address) I said, ok and reiterated that it had to go 2-day air and they said no problem.

Two days went by and the package was never received by the recipient and when I tracked it the only record it showed was it being delivered to me the first time. So I called and after what was way too much time on hold, they told me they had now sent my keys to some holding facility on Leroy Street. Their policy was to hold it there for 5 days. Nobody told me this. These were car keys and house keys. Because I was now terrified they were going to lose this package, I went to Leroy Street and picked it back up. This whole process took 6 days. I never got my money back and the package never got to where it needed to go. And their customer service was not helpful in the least.

Zephan F.

Marisol is the greatest!!! She is funny and went out of her way to ensure I had the best rates (set me up with my own account) and delivered superb customer service. Hire and train more people like her FedEx.

STG C. C.

I just wanted to thank Joann Campbell for recovering and delivering of my FedEx package. I am a business owner and rely on FedEx on a daily basis. My business consists of time sensitive material.
If it wasn't for her outstanding customer service and due diligence my package would have been knocking around for many days.
It is people like Joann who make the difference and is the reason I will continue to use FedEx for my business.
Susan Razzano - Business Owner

Ericka

Awful staff member made me feel terrible about me describing the employee who released my package to me without an identification that had the mailing address. He said I "should be careful what I say next time as I could have got that employee fired," going on to say that had I said that around another snitch employee that other man could have been fired. My question is: What the heck does that have to do with me How am I supposed to know who would snitch or not. I am just here to pick up my package - the other employee could have let me know last time to come back with a valid form of ID to get my package, or given it to me AND let me know next time I needed xyz ID (then I would have brought that to pick up this second package). Dude, you didn't do me a favor by making me feel bad and giving me my package, I could have run home and got proper ID and come back or rescheduled delivery without hearing you. Now I've just reported both employees to FedEx for their unprofessional behavior. Just awful.

Emi K.

The call box at my building doesn’t work so I come here to pick up packages from time to time. I’ve always had good experiences! Staff is really great!!

Marina B.

Stood 15min in the office for pickup. No staff at the front desks. There was no way to alert anyone to get help other than calling the 1-800 number. Eventually, someone came out to help but with no acknowledgement of the wait. He looked like he was sleeping as he appeared to be half awake. Horrible service.