Clinical Biolaser La Moraleja - Alcobendas, Madrid

Irene D. C. P.

I don’t usually write reviews, but I think it’s important to share my experience; especially for others who are new to the country and trying to find reliable, trustworthy professionals.

I went to this clinic for a mole I found a few months ago on my nose, it had no colour and looked unusual. I also have several moles on my body, so I was expecting a full skin check. I chose this clinic because of their strong presence on Instagram and their constant posts about the importance of skincare and early detection, which I truly value. Promotion-wise, they do an excellent job, they know how to attract attention and make people curious. That’s exactly what convinced me to try them, even though I have private insurance that would have covered other dermatology services elsewhere.

Unfortunately, what I experienced didn’t match the image they present online. The appointment lasted 10 minutes, and I was charged €150. The doctor looked at the mole I pointed out and only checked one other after I specifically asked. I felt like there was no genuine interest in examining my skin thoroughly, even though I mentioned I had many moles. This felt like a rushed and uninterested service, not what you'd expect from a specialist at a clinic of this calibre. In my experience, a proper skin check usually takes minimum 30 minutes, with the doctor examining the full body carefully.

I've been to dermatology clinics in other countries, so I know what a comprehensive and attentive check should feel like. I don’t want to judge the entire clinic chain based on this one visit to the Moraleja location in particular. But this appointment left a lot to be desired, and I think there are some serious issues that need to be addressed in terms of staff approach and what kind of care they aim to provide. Because with experiences like this, patients like me won’t return.

What frustrated me the most is that I came for peace of mind and was told to come back in a year. But after this kind of service, how can I trust that recommendation? I don’t mind paying for proper care. I wanted a professional who was interested in checking all of my moles including the ones I can’t see. That’s the whole point of seeing a dermatologist: to rely on their trained eyes and expertise, not just to confirm what I already know.

I’ve seen reviews where people talk about how important it is that every mole is checked and I agree completely. You can’t assume that only the moles the patient points out are the ones worth examining. Every mole matters.

Sadly, I left this appointment feeling more concerned than reassured. It’s a real shame.

Flegreius R.

Outstanding professionals, always with a smile on. Top tier hospital in Spain

Carmen C. P.

Hemos sido atendidos muy bien dándonos la mayor celeridad por parte de Lucía para un problema de una dermatitis seborreica con la DRA. MARIA ASUNCION BALLESTER, quien nos ha explicado cómo vamos a actuar de forma impecable.

Dejar constancia que cuesta encontrar las buenas instalaciones al estar situadas tras el restaurante Kantar URRECHU . Se accede a través del portal que se sitúa entre dicho restaurante y 99Sushi . Dejo fotos para mayor identificación.

ESTER G. S.

La atención por parte de la Dra. Ballester fue magnífica. En una única visita pude apreciar su dedicación y su alto grado de implicación; una gran profesional que, además, es extraordinariamente amable y cercana.
El trato por el personal de recepción fue también magnífico.

Elisa R.

Las doctoras son estupendas, profesionales y amables. Tienen siempre los tratamientos más innovadores además. El resto de personal es fabuloso también, te hacen sentir como en casa y que estás en las mejores manos. Sin duda, un lugar donde te cuidan por fuera y te hacen sentir bien por dentro. Muy recomendable.

Carlos S.

Pocas clínicas dermatológicas tienen el staff profesional y amable que hay en Pedro Jean en La Moraleja. Todo el personal alli es agradable, bien dispuesto. La atención es súper y los Medicos, no podrían ser mejores. Recomendado 100%

Mencía D. A.

El buen trato desde la llamada a pedir cita, la amabilidad y profesionalidad, cercania del personal es una maravilla y de agradecer.
se nota que estas en buenas manos,
lo recomiendo totalmente.

Noelia P.

El servicio de atención al cliente y facturación pésimo. He reclamado la factura 4 veces y todavía no la han enviado. Por fin tras llamar en 6 ocasiones me ha atendido hoy 08/09 una persona competente que ha enviado la factura. Aún así, no volveré ni lo recomiendo. No me parece normal tardar 3 dias en mandar la facturar y tener que llamar 6 veces.