Community Healthcare Network – Lower East Side / Catherine M. Abate - New York, New York

Maria M.

Muy mala experiencia, yo ya tengo 5 años atendiendome hay, y tengo dos niños a los.cuales llevo a la.clinica también, pero realmente me.fastidia que.cuando llamas te ponen en espera y eh durado asta 12minutos esperando, si no fuera por la DR. Holy & Dr. Polanski que son excelentes profesionales yo cambiara de clinica!

Liz M.

I waited over a month for an annual doctors visit for my two children. It was hard enough trying to work around doctors scheduleds to fit in my two kids at a close enough time. They were able to give me the appointment for both with a 40 minute gap in between. Same day of the appointment I was called to reschedule because the doctor called out. This is the third time they did this, this year! Very inconvenient and unprofessional. I understand things happen but 3 times? Cmon! I do not recommend this place.

Nefertiti G.

I have been a member for the Community Healthcare Network for many years. The moment I walked into the clinic this morning Renee Davis was absolutely welcoming. I came down with the Flu and needed to see a doctor. Renee Davis went above and beyond to help me feel comfortable while in the waiting room. She provided a chair for me to sit as the waiting room was packed with people waiting to be seen. When I asked her for water she quickly gave me a cup of water as I have a sore throat. Ms Davis made my wait there pleasant and comfortable and tried her best for me to be seen by a doctor. I saw the nurse but wasn’t able to see the doctor and instructed me to go to Urgent Care.
Renee Davis was professional, courteous, kind and extremely helpful! It is because of people like her that keeps me as a member of the Community Healthcare Network. She is a reflection of your center. A true blessing and an Angel!

Sincerely,

Nefertiti Guzman
Patient for many years.

Z

Very compassionate providers— Kathryn Lind is a phenomenal psych provider, which is rare for community health. She goes above and beyond and truly cares about your wellbeing. I’ll never forget my first appointment with her, she took the time to get to know me and hear my story without any sense of rush. Yes, it’s an imperfect system but having a good, trusting relationship with one’s provider is essential for mental (and overall) health, and she really gets that right. I hope CHN can keep her for a long time!

Yani M.

COMMUNITY HEALTHCARE NETWORK/LOWER EAST SIDE ..Had an appointment with dr. Swepton on 9/6 for medical clearance it took 3weeks to get this appointment for surgery on 9/21 I told her I needed the form back on 9/13 she promised she would, today is 9/14 I left so many messages through the portal and at the front desk she hasn’t answered not one, now my surgery is canceled and I have to go through the whole approval process again cause my approval letter expires in October , I’m so mad and upset the surgeon doesn’t have a next available appointment till next year !! I will never go to the Houston location ever again or be seen by anyone there am just feed up with this health network , dr. Stevens was my pcp but she left

Denise A.

I've been going to CHN since I was a teenager(over 20yrs) and I hardly ever had a bad experience, but today was the day.

There were 2 receptionists: one Hispanic female and African American female. I ring the bell, and they are taking forever to let me in. The Hispanic female is dealing with a patient, and im not sure what the African American female was doing. However, she was behind the desk. They finally buzz me in. I walk in, say, "Good morning," and I began to engage with the Hispanic female. She goes over my personal info, making sure nothing changed, I informed her that there are no changes to my personal information. She says to me we have to call you PCP.""" She then begins to talk to the African American female when they are done. The Hispanic female says to me, "I have to call your PCP, have a sit, and I will call you over when I have them in the line." I asked the Hispanic female, "Why do you need to call?". Here goes the African American female VERY HOSTILE, AGGRESSIVE, AND DISRESPECTFUL.

She begins to insert herself into our conversation and is talking very nasty to me. Doing the hand claps and neck rolls. I was so taken aback. I told them to cancel my appointment because I did not like or appreciate her TONE, DELIVERY, AND MANNERISMS. I was so upset and didn't understand why she took her attitude out on me, when I never said 2 words to her. AT ALL. I never addressed her. I never looked at her, I wasn't standing near her desk or anything. She was very nasty and disrespectful. If you are having a bad morning, there is no reason to take your energy and bad attitude out on someone else. She has a negative aura about her, and I will not be going back to this location. I have never in over 20 years dealt with something like this at CHN. It was distasteful and super unprofessional.

I spoke to the manager, and she said to me, "They (the receptionist) usually assist each other, and I will speak to her." I understand colleagues assist one another because I assist my colleagues. However, it wasn't her assisting her. It was her tone, delivery, and unprofessionalism that I had a problem with.

SB: I have attached 2 photos of the female with a horrible attitude. It's ALWAYS a black person who wants to give another black person a hard time for absolutely no reason.

I think it's time for me to move on to another clinic and say goodbye CHN.

Ally

This place billed my insurance for services I did not receive. I reported this to insurance. Don't come here if getting medical attention is your goal. This place is fully staffed with the incompetent who have little value in a persons time. I saw a dentist here with my health plan a month ago yet there was no clue about my insurance when I came in today for follow-up cleaning. Arrived 20 min early also but this wasn't enough time for the staff to have insurance info for my appointment. Is this confirmed before the date of appointment? Apparently not. From 11:15 am to 12:30pm, I am still waiting and have paid $12 in meter parking at moment. Still waiting for dentist. With the star rating here, I doubt the administration will care about this review or do anything about it but, I hope this diverts others from wasting their time.

Shane T.

This place is a mess. Doctors quite all the time so you get shuffled around from doctor to doctor as a patient - and as a result your prescriptions get messed up and run out of refills. I now have to wait a full month to get a prescription refilled because I have been waiting almost 2 months to see the new doctor that was assigned to me. They clearly do NOT care about the heath of their patients. Go to any other doctors if you want to actually receive help/your medications.