DERMATEN CLÍNICAS - Santa Cruz de Tenerife

Cédric M.

Worst service ever. I took a one-hour trip to visit the clinic and couldn’t find a single parking spot because they’re located in a completely overcrowded area. No one warned me that parking would be impossible — not on the phone, not in emails. It’s insane to witness such a lack of professionalism. I called them five times to inform them about the situation, but no one bothered to answer.

When I finally arrived, just 15 minutes late, I saw three receptionists casually chatting near their phones. They told me the doctor had already left, despite me being only 15 minutes late. Even though they were sitting right by the phones, they never picked up to answer my calls, and they didn’t even think to call me back.

Avoid this clinic at all costs. Honestly, I’m relieved I didn’t go through with any surgery there. If they’re this unprofessional with simple matters, I shudder to think how they’d handle a medical procedure. Absolutely unbelievable.

Svetlana G.

I have a pre-paid visit for laser for 5pm. It is 5:45 now, I am still waiting with no information and apologies. Also I've read the other reviews and I see many people who had to wait and it is a standard with the clinic. Very bad service! My doctor's name is Diana. She was very rude and acted like she was doing me a favour.

Katharina S.

Full disclosure: the doctors I’ve had (when I got an appointment) were friendly and helpful, however, there’s a big gap in service when you’re actually trying to get said appointment.

I’ve never had the chance to speak with someone directly when I call. I always get an automated message saying that all lines are busy and they will call me back.

This, per se, is fine - if they did call back. Which they haven’t. After 3 attempts on different days over the last week and different times, now the answering machine notifies me that it’s full.

Customer service starts when the customer is trying to reach you. Please set yourself up with an answering machine that allows customers to actually leave a message and a system for you to follow up on as soon as possible. If you do close the clinic over holidays (which is what I suspect is happening - but have no way to confirm but to actually drive for 45min and knock on their door) - make sure anyone that calls to make an appointment is informed that you’re not currently taking appointments, when you will be back and how they can register for you to call back. Oh, and never ever let an answering machine reach its capacity. It’s really disrespectful to your customers.

Stéphane B.

I'm pretty sure that the clinic is very good, but it would have been nice if the person who called me - who's English was perfect by the way - would actually have let me finish my explanation instead of cutting me in the middle of it.

Paola E.

Hi. I had a very serious problem on my skin and the doctor told to my boyfriend that I m crazy and I do these problems on my skin by myself. I have tried to call this doctor but impossible to speak with him. I m not crazy and this doctor don t understand the problem so it was easy for him to say that I m not ok with my head.
Terrible experience

pia S. K.

La atención al cliente es PÉSIMO .
No cogen el teléfono NUNCA .
Te puedes pasar días y días llamando sin cesar .
Perdona !!!!!!! Si , con esto tengo claro que no es un sitio donde hacerse ninguna clase de tratamiento ….. ademas solo hay que leer las reseñas .
La gran mayoría opinan lo mismo que yo .
A mi amiga bien que le cobraron ( diría que un dineral / estafa ) pero le tenían que volver a citar para seguir el tratamiento / creo que SE HAN OLVIDADO .
No la han llamado y mi amiga me pidió ayuda para intentar contactar con vuestra empresa . Ya que ella decía , no creo que me cogan el teléfono NUNCA . Al final yo escribi desde mi WhatsApp .
Y es tal el lío que han montado que ya yo me cansé .
Le dije a mi amiga que busque otra empresa / clínica , donde sean serios y cumplan con lo que has acordado y pagado ….

Cristina V.

No iba a escribir reseña pero es que se lo merecen…. Pedí una cita para realizarme el láser c02…. Primero que nada me llaman para decirme si puedo ir una hora antes de la cita , yo vengo desde el sur pero les digo que si… una vez llego allí me cobran 120 euros por la consulta y me hacen esperar más de una hora… me adelantan la consulta para hacerme esperar ósea esto ya es de impresentables… luego los 120 euros de la consulta de vergüenza pero bueno fallo mío por no haber leído antes las reseñas… total mi consulta fue que ni me miró la dermatóloga… me hizo una receta de dercutan cuanto yo no tengo acné severo y me dice el presupuesto del láser que son 350 euros cuando incluso habían puesto en Instagram una oferta jajaa ósea sois ridículos…luego me dice de hacerme el láser en un mes… con el tratamiento de dercutan… ósea esta gente está loca…. No tienen ni idea son muy poco profesionales e perdido 120 euros pero lo peor es mi tiempo pero gracias a que ninguno de mi entorno acudirá a esta clínica poco profesional

Jorge Y. P. F.

Comencé a hacerme el láser y llegué a la clínica con mucho miedo porque mi umbral del dolor es algo bajo, al entrar en contacto con el personal de la clínica ( especialmente Diana) todos mis temores desaparecieron. Estoy encantado y sin duda volveré a repetir.