Hawaii Department of Agriculture Animal Quarantine Station - Aiea, Hawaii

Wissuda V.

The staff at the facility have been incredibly kind and attentive, taking great care of them with proper food, clean water, and hygiene. Although the enclosures are a bit old due to the facility’s age, they are kept very clean and odor-free.

Thank you all.

💛🐾🙏

Mas S.

It’s already stressful enough that we don’t have our dogs please fix the hours to match what times you were actually open. I showed up at 4:30 and your website says five and you were already closed. We are obviously people moving here. We don’t have vehicles. They just spent $30 on an Uber for nothing. The hours are subject to change but at what cost.?

Ashley B.

Definitely not impressed with my dogs quarantine here. The cages are outside in the heat. Also, my dogs were damn near starving when I got them. The were eating some much grass. Then when I got them home to feed them they ate so much they started to gag. Furthermore, the staff is something else. They are grumpy for no reason. If this place wasn't mandatory, if you don't do direct release,I would never let my babies go back here.

Tracey V.

Unfortunately our animals may end up here as a result of the FAVN test, or for other unforeseen reasons. Our 4 yo Japanese Akita spent time here as well, and I believe it may have been harder on us than it was for him. Coming from Germany, this was the last thing we expected after we hired a pet mover to facilitate a smooth transition.
Is this the Ritz Carlton for your animal?
No
Is this a state funded facility with a team of ppl who genuinely care for the pets that are given to them while in transition?
Absolutely, without question.
No one wants to keep you from your pets, but love, patience and respect go much further in any situation than anxieties, accusations and intimidation. (a wonderful staff that both my husband and I witnessed being mistreated by pet owners) yes it is a stressful experience, but the staff is their to help

The facility is not new; but very clean and well kept, fresh water is plentiful, food is desirable. The staff watches each and every pet in need of special attention, which they deliver accordingly. (our dog wouldn’t urinate in his own individual area and he was given special care for this; thanks Tina!) Even consideration was given for our dogs thick Nordic coat...shaded and cooled by the trade winds.

If you are reading this w concern over your own pets well being while in quarantine, rest easy...your pet is being well cared for.

Jacob M.

I could share so much about our experience with these people but let's just say I'm ecstatic it's over and we got our baby out. These people were so unorganized, did not communicate with one another and seemed to be only about the money. We did everything hawaii required before we pcsed here and it still wasn't good enough for them. Our baby was too young to even have a 2nd rabies shot but we signed waiver for vet to do it 3 months early just to satisfy hawaii. These people are heartless. Very cold and unfriendly. Why do you choose to work with animals if you all are like that? We literally been told 3 different release dates by 3 different people during a span of 2 months before we finally got her out. We argued and argued with these people. Extremely unprofessional. I have dates, times and conversations all documented if I knew it would get something done. They feed the animals twice a day, 7 and 11 am and nothing till the following morning. They can never leave their kennel for exercise and our baby's bed was soaked from them spraying their kennel out. Like have some consideration to not soak their bed. If you bring toys, they pick em up and put em through the fence high up and never put em back down for the dogs to play with. WHYYYY?!?! Because your people are too lazy to clean the kennel and put the toys back down to have something to do. With her soggy bed bugs started accumulating, she had sores on her elbows and on top of her head which we took pictures of. Their vet said it's fine of course. I could go on and on about these people. DO EVERYTHING YOU CAN TO NOT DEAL WITH THIS FACILITY! Someone needs to look into this place. No telling the abuse that could possibly go on by these "care takers". Not saying it does but the fact that there's only a span of 3 hours a day you can visit your own pet, not right.

Belen H.

My two cats were placed here luckily for only 6 days due to the mandatory 30 day quarantine from the date of the FAVN rabies test. Our lease was up, so there was no way we could wait another week in Texas, and we were moving permanently to Oahu, so a week in quarantine seemed like a short price to pay instead of pushing back my flights. I was able to show up with all their paperwork on the sixth day and pick them up. The process for pick-up was very quick and straight-forward, but if possible, definitely try for the direct release from the airport! Owner guilt was real and hit hard, but I only had 4 weeks to get all their paperwork and blood test done, so a quarantine was expected.

My cats were fine, they had food and water available, but they immediately began meowing as soon as they heard me and happily got into their carriers to go to their new home.

Also, just be prepared to pay a chunk of change if you opt/circumstance forces you to go through this process.

scha’leigh D.

If you don’t have to deal with them, don’t. I bought a puppy from a friend on mainland and knew the process would be long but the fact they can’t even answer a phone call and email is ridiculous. You charge all that money to not even work? And also they aren’t nice at all. They make you feel stupid and one person tells you one thing while the other opposite. I turned in my paperwork almost 2 weeks in advance and they wouldn’t get back to me about accepting it. I finally got a call day before asking when my dog will be here and they said I will have to pay $244 plus he might have to stay the night. If they would actually work and not sit around maybe things could’ve gotten done. It’ll all just a way to make money for them. I will never do this again.

George K.

This place is just a money making scheme for the broke State. I've had all my paper work completed and money orders sent weeks before I went on my trip with my dogs that are already on this island. The trip is less than 2 weeks and the dogs should easily be able to walk off the plain. Now because they are too lazy to reveiw the paperwork and check a simple box I have to pay another 50$ per animal for an overnight quarantine because I am flying in after 430pm. It's not hard to preemptively check the box. The people at this place are lazy and stubborn. Thanks for the hospitality.