Healthy Pet - Lakeline Austin - Austin, Texas

Ramin J.

This was my first time shopping at this store. I recently adopted a dog with a severe allergy to chicken and chicken by-products, so I asked a store employee for assistance in selecting appropriate food among the many options available. I purchased the product they recommended, which was quite expensive.

Unfortunately, after feeding it to my dog, he developed diarrhea. I returned to the store to exchange the product for a different one. However, I was informed that a receipt was required—one that I was not given at the time of purchase. Additionally, no one asked for my phone number during checkout to link the purchase to their POS system.

As someone who has worked in the tech field for many years and regularly manages POS systems, I know that with a transaction copy, it would have been entirely possible to verify and process a return. Despite this, the store declined to assist further, stating that because my phone number wasn’t in their system, there was nothing they could do.

As a result, I will not be returning to this store. The situation wasn’t a matter of policy limitations—it was a matter of choice. The real question is, what was the opportunity cost?

Katherine L.

I have been a customer of Healthy pet for over 4years. And recently had the pleasure to speak with the owner Trevor. He has been responsive and show great care for his customers specially the four leg ones.
I can’t say how wonderful the experience has been!
I will continue the support of our local businesses, you should do the same!

Cody M.

Great place to give your dogs a good scrubbin'. Healthy Pets is the place to go for all your animal's needs and a great place to give your best friend(s) a do-it-yourself bath. Great staff and clean establishment. Jack and Chica are crowd favorites!!!

Ashley J.

I have a senior Chihuahua who I am apparently the butler for.... She is constantly changing up what she will and won't eat. Thank goodness for this place they always have something that I can get that little bugger to go for! Friendly staff, great hours, and spectacular selection. Prices are reasonable and on the dry food that I feed the wee beastie, the 10th bag is free!
They have super cute and really really really warm dog clothes.. The problem with a lot of places with their selection of pet sweaters is they may be cute, but they're not actually warm. There was a surprise cold snap one day, and my girl was freezing. I was able to get her the most amazing little hoodie sweater in fleece that she still wears 2 years later. They also have some really great treats that you can buy the amount you want. But the selection is incredible and I really really love this place..... apparently so does my finicky pupper❤

Matt J.

Our favorite place for pet snacks and supplies. Super knowledgeable staff. Good selection of raw and dry foods for cats and dogs.

Jon C.

This place is awesome. We took our doggie to get washed today. It's super convenient compared to doing it at home. For $15, they give you everything you need + ear cleaner, toothpaste, and assorted doggie freshener spray. The staff here is also very knowledgeable and accommodating.

Healthy Pet also takes special dog food orders. Our dog food, Petcurean Go Fit is not something you can get at a store. I've ordered through Healthy Pet before and they will price match your online vendor.

Oh yeah, and their register accepts both Apple and Android Pay.

Dana W.

We used their self serve dog washing stations and it was so much more convenient than trying to wash our pup in the bathtub at home. They supply everything you need and you have your own room for the duration of the bath. Employees were very nice and helpful. We will be back again.

Arjun G.

Good people. Great dog wash facility with doors.