Jax Dog Drop Riverdog - Issaquah, Washington

Laura S.

I want to preface this review by stating this is not about Jax Dog Drop Riverdog directly, but about a program I just completed within their facility. In regards to the facility, I will say it is kinda small. It seems to be very busy. But I didn’t really have much more experience than that outside of the training room.

I’m rating 5 stars solely due to my experience working with Keiko Swanberg and her assistant Caroline! I hope I spelled that correctly. Anyways, I recently wrapped up the Ultimate Puppy 6 week training program with my pup. I can honestly say I am so grateful for the past several weeks. This duo was great. I came in for my 3 month old Mini Bernedoodle puppy who I believe is very intelligent and can honestly get a little wild sometimes. Through this training, I was able to enhance her quality of life. We learned how the simplest and smallest of introductions make such a huge difference in how the pups perceive this new world. Not only was my pup engaged and stimulated the entire time, but this training also led to a deepened bond with my dog. I can tell she trusts me and more importantly I can tell she is confident in herself as a puppy. I really appreciated the smaller class size also. I think we only had about 5 other pups and owners in our classes with us. Each week we focused on different techniques learning and practicing desensitization, loose leash walking, cue words, mat work, mental stimulation and much more. We ended every session with off leash play for a few minutes. This duo was attentive, knowledgeable, accessible and very clearly educated and professional. I would highly recommend these courses. Rainier and I are beyond grateful!

madelyn K.

I recently took my German Shepherd puppy to Jax River Dog for a boarding test, hoping to leave him there while I visited my dying grandmother. Unfortunately, my experience was nothing short of disappointing.

I was told that my puppy needed to "pass the boarding test," so I paid for 2-3 days of daycare, hoping he'd eventually meet the requirements. The staff kept telling me that he was "almost there" and would "pass the next daycare day." This went on for several days, and all I did was keep paying for daycare, only to be told on the very last day that he did horribly and they couldn’t board him.

To make matters worse, the front desk staff and anyone I spoke with on the phone were incredibly rude. I was also told there were 24-hour cameras recording, and when I asked multiple times to see footage of my dog, I was given the runaround and never received it—despite asking THREE times. I wasn’t allowed to see where they were taking him, either, which left me feeling even more uneasy about the whole situation.

After this awful experience, I took my puppy to Rainier Dog Resort and Spa in Renton for another boarding test. He passed on the FIRST day, and I received FIVE photo updates within just one day of daycare. He ate all his food, had his toys in his kennel (which Jax did not do, I know this because the plastic wrap was still on my dog’s bone when I picked him up…) It was such a positive experience at Rainier Dog Resort and Spay, compared to the frustrating and unprofessional treatment at Jax River Dog.

I sincerely hope Jax River Dog improves its customer service and communication, as my experience was incredibly stressful for both me and my dog. Do better, Jax.

Jennifer T.

We’ve been regular Jax Dog Drop/Riverdog customers for 8 years (or more). Our 2 labs love “school days” at Companion Camp and the awesome care they get from the whole team - Jason, Shirlie, Caroline, Kim, Jordyn, Leah, Tyli, Eric & Austin! We love all the photos posted to FB & IG that show how much fun they have while they’re there!
We have also taken both dogs through various obedience programs including Puppy 101, Puppy Party and Training Camp (extra kudos to Leah for working with our high energy puppy!!). Great programs & staff!

Audrey S.

Top notch facility with staff and management that truly care about the wellbeing and happiness of the pups they train and care for. From Training Camp to Day Camp to Companion Camp, we've been thrilled with all of the services and are happy to have had our pups be part of the Riverdog family.

Stacey M.

We had a great experience with Keiko, and her class, Surviving A Teenage Dog. We learned valuable skills to communicate better with Blu, and have seen an improvement in his behavior. We still have a long way to go, and plan to continue advancing in classes.

Henri B.

Our dog, Bo, generally attend Companion Camp twice a week. He loves going and comes back happy and tired. The Jax Dog Drop Riverdog team does an amazing job and we see that Bo loves them. He has a special bond with Caroline LaMotta who regularly takes Bo on walks and works with him on enrichment activities.

Tabitha O.

Last June I called in to gather information about boarding our 2 Dogs. Duke Nukem is about to be 11 and Sasha is 1. Kaprielle answered my call. She had answers to my questions and gave me peace of mind.
8 paws up from these 2 fur kids.

Jayne B.

Max and I took Puppy Obedience 101 with Tylie and she was amazing. She was always positive and easy going. She helped us be good dog owners and really understood how our puppies think so they could learn to be obedient. We're looking forward to another class with Tylie!