Mobile Veterinary Services - Honolulu, Hawaii

Giles A.

I would not recommend (very poor communication and services). Once this man gets your money, he will vanish.

It has been a full calendar month and we have still not received our cats ashes.

Long story short, Dr. Lam came to our home and conducted his services when our family was in a vulnerable situation.

He said he would return our cats ashes a week after she was put down.

We have been trying to text him, call him, email him, and even went to his "business address" listed on Yelp and Facebook. No response or he does not reside there anymore.

My wife and I thought something may have happened to him. However, one day he responded. He apologized about the hiatus and told us to meet him in the Petco parking lot at Ewa Beach at noon.

We arrived early, began texting and calling him until 1230. No response.

Now we are in the same situation as before. We called him this morning and left a voicemail. No response.

Do not use this man for your pets needs. You will be severely frustrated with your outcome.

Anjoli A.

WARNING! WE DO NOT RECCOMEND DR. LAM. DUE TO UNETHICAL AND UNPROFESSIONAL BEHAVIOR.
Dr. Lam came to our home on June 11th, 2024 to euthanize our cat, Miley, as she was terminally ill and the ER doctors stated there was nothing more they could do. We paid $651 for euthanasia, an autopsy, and cremation. The arrangement is he would take her and have this done and return her to us in approximately 1 week.

Dr. Lam was compassionate and gentle but did not seem to know what he was doing and I almost decided to take her back to the ER as he was unable to put her down for quite some time. Eventually, he succeeded. After Dr. Lam left our home, we never heard back. I waited two weeks before reaching out and I realized he was ignoring us. I left numerous texts and was unable to leave a voicemail due to it being full. I continued to attempt to reach out daily, and eventually, I was able to leave a voicemail -letting me know he had checked them- and was okay and not dead. My original concern was that he was dead or ill but it soon became clear he was ignoring us.

At this point, I contacted every pet crematory on the island until I located Miley. Oahu Pet Crematory told me that Dr. Lam dropped her off June 11th, she was cremated June 12th, and he picked her up June 14th. They stated they do no do autopsies and do not know why he stated they would or why we were charged for a service they do not provide.

I continued to try to reach him and in early July he messaged back with a vague message saying we could meet in a designated parking lot and he would give us Miley's remains and our autopsy. He told us to meet him at 12 pm but he never showed and never answered any texts or emails that day while we waited for him. I have not heard from him since despite asking him to return her to the crematory. I have called the crematory and they stated he could return her so we could pick her up.

I have continued to try and send texts and voicemails asking and begging him to return her remains. I did send a letter, as recommended by RICO, but soon learned both addresses are fake and one is listed as a bank and the other is a medical building with no suite number.

All we want is our cats remains so we can continue our grief process and heal. Dr. Lam has made what was already tragic much more unbearable given his treatment of us. He is practicing unethically and unprofessionally and I would not trust him to provide ethical care to any animal. I also do not want anyone else to go through this.

We are asking for Miley's remains back, as promised. I already cancelled payment for the apparent autopsy which was never done. We have filed a complaint with the board to investigate his practice. We will do everything we can to try and get our cat back. I caution everyone to think twice before using this service and read ALL the reviews. I wish this on no one.

UPDATE: After texting a gentle threat of legal action if he did not return our cat to us, he immediately replied and dropped her back to the crematory like we had asked. We are grateful to have her retuned to us but going through this was unnecessary.

Amanda P.

Dr. Lam was absolutely wonderful with the passing of our Great Dane. He didn’t rush through the process and showed so much compassion through this difficult time. We appreciate all he did.

Felichia R.

Met Dr. Lam in 2016; Mobile Vet Services makes prompt house calls, which for elderly or disabled people and pets, is a blessing. Dr. Lam removed 3 tumors from my dog's mouth during dental surgery on 2/17/23, saving her life. Thank You, Dr. Lam, for your excellent and compassionate service.
Dr. Lam Always replies to my texts himself, which means I must wait til he has time to text me back; worth the wait. Home appointments are AWESOME! Reasonable cost. 5 🌟

Brooke

Absolutely amazing service!!!! Dr. Lam and his assistant are so friendly and so nice! They took great care of my two cats while we got a super last minute health certificate and rabies shot. Prices are a little higher but still reasonable. They are definitely worth the price to know that your animals are benign well cared for and with how convenient they are. Would recommend them to everyone!

Nimue

I was at the airport about to ship my cats and American Airlines requires a breed form that the vet needs to sign (that the airline didn't inform me of) so i thought i was good to go after the vet visit. My cats were about an hour from their flight, I called Dr.Lam and told him the situation, he printed out the paper, filled it out, signed it and emailed it to me promptly.
If he was not so responsive and reliable my cats wouldn't have flown yesterday.

Kevin B.

Does not answer his phone. If expect them to call or text you back. Don't bet on it. Have seen him a few times and it didn't go very well. If your dog is sick Do not call Dr lam. Call someone else immediately. Am stupid for thinking leaving a voicemail and text would help now probably am going to have to put dog to sleep. When saw him he wasnt in an ambulance looking vehicle it was jus a car so be prepared to potentially to see a ghetto car

Christine P.

Dr. Lam (Lamb) is a cute name for a vet! My cat doesn't travel well so she had not seen a vet for 7 years. Dr. Lam arrived only a few hours after my call. Kitty liked him and his rates were reasonable. $120 included travel time and 2 series of antibiotics. If you hate the trauma of toting a sick pet in your car, this is the way to go.