NW Primary Care - Milwaukie Clinic - Milwaukie, Oregon

Michelle G.

Best manager ever! Paige is so kind, knowledgeable and helpful. She really cares about her patients. Very nice staff as well, everyone is great!! WE are very impressed!

BettyCrockerAss *.

Pre covid this place was great. Now it's a nightmare - the phone staff and office managers in particular. They're rude, they don't directly answer questions (skirt around a solid answer), and they talk like everyone should know medical verbiage. I wish my Dr would leave and find a new practice.

Russell S.

I have no complaints about my DR here but trying to get an appointment in a reasonable amount of time is a bit ridiculous. Lack of staffing on scheduling line means very long hold times if you can get through at all. Then you are looking at multiple months out for an available appointment.

mike M.

I tried going to the West Linn office, good luck finding the entrance! Being a couple minutes late unqualified me for healthcare. Prepare yourself for a scheduling nightmare. After their arduous phone experience navigating their endless choices, all the while enduring the constant prompts to use the online option to schedule an appointment I decided to try it. Big mistake! Round and round you go only to get told at the very end they can’t verify call and appointment is cancelled!!! This is just another corporation squeezing every cent out of the consumer. Looking for a mom and pop outfit that truly respects people. Oh and please spare me the “we are truly sorry for your unfortunate experience “ drivel.

Peggy H.

Dr. Bryden is attentive to what I tell her is happening with me physically. When I first met her, I told her that a specific medicine works very well for me and asked her to make sure I never run out of it. She has faithfully honored my request.
Renee, the RN working with Dr. Bryden is awesome. The front desk staff is friendly.

Just T. G. C. O. A.

This place is awsome, doctor is super nice and polite. Front desk lady's rock and never a issue with them. All the people leaving questable reviews should re think what they said, maybe it's the patients that are in pain and bitchy are the issue..think about it...

Lindsey S.

This office is awful. My weight seems to be the only concern they care about. They are rude on calls, short on time at visits, and I absolutely don’t recommend them.

I asked for a neurology referral, every note about my condition was wrong - like they weren’t listening at all. Faxes weren’t going through from them to the referral provider. I kept trying. I called and asked to just pick up the referral to bring to the specialist as the specialty clinic said that might be easiest at this point. Despite visiting 3x, they said it would be a lot to print and acted like I’m asking for the world to just get the referral printed.

They are my records and I am 100% entitled to them. I offered to pay. “We will see what we can do. It’s like 20-30 pages… not just 3-4.” Oh gosh. 20-30 pages. I’m so so tired of the medical field and all the hoops I have to jump through. Just another bad office. Save the hassle and find another place.

Oh, and last appointment, after being asked if I have considered losing weight (gosh, no I just like being obese, thanks) and mentioning medication that might help - I asked for it. They said insurance absolutely won’t cover and they won’t give me a prescription. I called my insurer who said they do cover and it was $25.00. Honestly, even if they didn’t, why can’t it be my choice to pay out of pocket. Such a disaster.

Tanna P.

I love this office! I see Dr. Jennifer Herber and have been for years, she is amazing. She truly cares about my health and we are always on the same page. Her medical assistants have always been great too and made me feel comfortable.
The office has good hours, easy to communicate using the patient portal, great parking lot, and great location for me. They seem to take almost all insurances.
If this location doesn't have a same day appointment which is rare, I can find another location that is pretty close like Happy Valley, Oregon City, or the other Milwaukie location.