Pet Paradise Dripping Springs - Austin, Texas

michelle O.

Pet Paradise is amazing! Their customer service is top-notch—they always answer the phone, are super helpful, and genuinely care about the pets. I get regular updates, which gives me so much peace of mind.

My dogs absolutely love going there! The staff is so good with them, and I know they’re in great hands. Cammy has been such a blessing to work with, and Darryann, the resort manager, runs everything so smoothly. Both go above and beyond.

Highly recommend if you’re looking for a place that treats your pets like family!

Jenny E.

I will never ever take my dog back here!

First, the people who work here have zero personality and all seem like they hate their job and answering questions. Just uncaring people.

I chose Pet Paradise because they had boarding AND day camp as I didn't want my dog locked up 24/7 in a kennel and they knew a month in advance I had a pug however the morning I dropped him off is when she told me since he's a short faced dog he doesn't get Day Camp so my dog only got 2 hours of play each day and was locked in a kennel for 22 hours a day. He would have only gotten 30 minutes in the morning and 30 minutes in the evening but I paid extra for him to get an extra hour. This is Texas for god sakes you don't have an air conditioned room for dogs to play in. 22 hours in a kennel per day is inhumane and ridiculous. I would have left but I had a plane to catch.

I also watched the video cameras several times per day while on vacation and never once did I see an employee pet a dog, play with a dog or even act like they were in the room. I feel sorry for all the dogs being boarded who didn't get touched their entire stay.

When I picked him up she handed me his medicine, his food and said your bill is $$.... no input whatsoever on how he did or how his stay was just rushing me out the door.

He had so much anxiety when we got home it makes me wonder how he was treated in there and now ***2 days later he has fleas which he's never had before.

Evdokia S.

Lots of fees that do not reflect on the app and that they do not disclose to you when you drop off. No refunds. There are extra fees on pickup time guys, regular open times! Not midnight time! They say it’s corporate etc. but then they should call back after reservation to talk through these new fees that to not reflect on the app, that is false advertising. They just said sorry they can’t refund those. They did refund a washing charge at least because after they washed my dog they did not call me saying she way ready for pickup. They just waited for me to come. Then right before I picked her up, they made sure she goes out in the rain all wet. That rain was raining for 15-20 min that day. So my dog was wet and stink from rain after her wash. The attitude upon pickup was definitely there customer service skills 0/0. We have always used pet paradise for going out of town, not anymore. Her tummy was upset also for the rest of the day which never happened before. I have video documentation of all above about my dog.

Jeff H.

We're not from Dripping Springs, but we were in the area for a few days with our dog and then wanted to go to a concert one night. Night. So we signed up and put Hailey in their care for that night and they did a fantastic job! The place is clean and has a lot of activities for the dogs. From what we could see through the windows, their caretakers do a really good job with the dogs. Everything was streamlined through the app as well. Enjoy looking through the camera to try to find our dog. Will take her there again if we're in that area.

Sherry H.

My sweet pup, Lady, visited Pet Paradise for grooming and play time. She had a blast! Every associate we met was caring and helpful. We will be back! Plus, they give a 10% discount to military veterans and educators! Nice!

Kirsten O.

I am surprised about the post of Bordatella. I do know they won’t let any dog come there without proof of updated vaccinations. They were very strict about me showing proof and I was fine with that.
The staff is always friendly and welcoming whether over the phone or in person.
I do feel like the staff seems overwhelmed or maybe they are short staffed? I think most owners want to know what their dog/ pet did or how they interacted ? Staff just hands your pet over without any interaction. We have been there 2 times. When I bring our dog home my husband asks, how did he do? I don’t know!! My dog seems happy so I will continue to bring him to day camps and see how it goes. It’s such a nice facility I am just not sure about the staff as much bc it is all very transactional. Because there is so much going on at any given time I think a simple way to update any owner would be the report card? One feature that is nice about Rover is receiving an update and just knowing your fur baby is ok. Update* I do see if I want an email update with a photo you can add this on for $10

Heather L.

As a concerned fur baby parent, I was disheartened after our recent stay at Pet Paradise, where my dog contracted both Bordetella and canine herpes in both eyes. I called to responsibly inform the staff so they could monitor for potential cases and help protect other pets.

Unfortunately, the follow-up call I received was dismissive and lacking in empathy. I was told these are communal illnesses and that nothing could be done. I wasn’t expecting compensation—I simply hoped for acknowledgment, a plan to reduce future spread, and proactive communication with other pet parents.

As a loyal, longtime customer, I was truly disappointed by the lack of compassion, transparency, and accountability. I expected better from a facility I’ve trusted with my pet’s care.

Heather E.

My goldens love Pet Paradise. Thbananas. much play time and have so much fun that they are exhausted when they come home. Staff is always very nice and great to work with. Yesterday we also did our first grooming there. Debbie White is fabulous! My guys were so happy and handsome. They even got cute little Easter bandanas.