Pet Set Stay & Play - Douglasville, Georgia

Rachael O.

I am very upset with my visit to Pet Set. I brought my Australian Shepard in to get groomed. I said I only wanted his butt area cut (where he gets matted). I picked him up and he was completely shaved. Looked like a freshly sheered sheep. Aussies should NEVER be shaved. A professional groomer should know this. If they had questions they should have reached out for clarification. Everyone was very nice and I understand it was a miscommunication with the front des who hand writes what is wanted, but it doesn’t change the fact my dogs coat may be messed up for good. His long beautiful mane is gone. And I had already paid and tipped 20% before they brought him out.

M D.

Don’t bring your animals here to boarded! Truly disappointed and disgusted with the care my dog Athena received while boarding for a week. We have been coming here for years, all the way back when Dixie was off Highway 5 across from Publix. She was amazing with our dogs back then I would receive pictures of our dogs playing outside/ daily updates. Whoever runs this place now is doing a terrible job. I received no updates the first three days. Called muiltple times asking for photos! Sometimes they didn’t even answer. On two occasions spoke to Jannie and Jessica and both took my number and said she will send pictures and still nothing. Called again complaining I still received nothing and it’s been hours. Then this is the picture they sent me. The audacity. My baby’s paws covered in urine and feces! I was livid. My dog is completely house broken and if she is covered in urine and feces she is not being walked three times a day.

It was like here’s your picture now shut up. No way I called immediately this time speaking/complaining to a Demetrius (he was a gem) he apologized that someone would send me pictures of her like that, and for the lack in communication. I could hear his frustration and tell he was overwhelmed and overworked. He assured me he would bath her right away and not charge me for the bath. (He did send pictures of her clean as he said he would) this meant a lot to me.

I could not rest and felt awful for leaving her there. The next day I didn’t receive any pictures again, called and got no answer multiple times. The day after that I had my sister pop up and demand to see my dog in her kennel. The kennel was clean but my dog was still filthy if not worst and her bowls were empty.( Picture’s my sister snapped are included)

I reached out to Demetrius again as I had his number from the pictures he sent me of her bath and it seems like he was the only responsive one who actually cared about my dog, and he gave her water and a bath.

Spoke to a Jannie, Jessica, an Anna, someone with a name with a Sanq or Sinq and Demetrius, my dog’s entire stay. Demetrius, was the only one that truly cared and was responsive, so this review does not go towards him but the others shame on you. Also it was the grace of God I didn’t see the person with the tattoos holding my dog looking filthy because trust me I’ve got words for you.

At this point I’m convinced they don’t send the pictures because the dogs are filthy in the kennel and don’t get a bath until right before you come and pick up. I paid 245.00 for my dog to be neglected and mistreated. She will never return. All the pics included.

Y’all have officially lost our business indefinitely!

NEE T.

Pet Set is a great place. I drop my dogs off there to stay at least 4 times a year. They are always excited when we pull in the parking lot. I'm love it and they do too.

Felici V.

They ruined my dog! He was a tiny bit matted since he’s a poodle mix but I brushed them out before so I promise that they could’ve been brushed out, and again the mats were really only on his chest. The shaved him down to nothing he’s so sad 😞.Not to mention that they didn’t even shave his right they left his ears uneven and left random long hairs on his legs and ears.I added the before and after pictures so you guys can see and judge for yourselves. I want to reiterate that these were small mats that could be brushed our or cut off and the rest of the fur was fine!

Nation F.

In the last 2 days. I have seen 2 seperate posts with 2 seperate dogs stating that their dogs got out of the gate under 2 seperate times. Sounds like you wouldn't want to bring your babies here at all. I feel bad for the fur baby owners. Hwy 5 is a very busy street to get out on.

Lucie C.

I have 3 girls who's sizes range from 15lbs all the way up to 120lbs. They are all covid pups so they are not used to be around anyone other than Mommy and Daddy - they are not nervous when they go - we take this as a win. My girls come home looking beautiful and smelling fresh.

JoAnne M.

Dropped fur baby off for 6-day stay at high recommendation of a friend. The team took great care of our fur baby. Grooming instructions were followed and he was healthy, playful and happy at pickup.

Policies were clearly communicated. Standard requirements for vax records to ensure everyone's safety. Not too particular about how food was packaged -- which was appreciated (ie, bulk vs daily). Will visit again.

Sydney S.

My husband and I absolutely love Pet Set - they have taken care of our sweet baby, Luna, since she was just a small puppy. They treat her like their own, and they are always excited to see her walk through the door!

We really appreciate this because it gives us confidence that we can leave our dog in safe hands. Prices are the most competitive I've seen in the area, and they include a bath when you board.

When we got married, Luna didn't go to daycare for almost 2 weeks. They called to check and make sure she was doing okay since they hadn't seen her in awhile. It meant a lot to us that they had noticed she hadn't been coming and thought to check on her. We really love Pet Set - thanks for all you've done for us and for Luna!