Pet Supplies Plus South Naperville - Naperville, Illinois

Dave M.

I've used their new grooming service twice now and I LOVE IT!! They listened to me and did a perfect job on both my dogs. My one dog is 16 years old and has some special needs, and they took such great care of him with their Express service.

Maria V. D.

Thank you Chelsea for taking such good care of Tekashi! She looks great after her groom! We will be back.

Kathy N.

This is the closest Pet Supplies Plus to my house but they are always out of stock on the things I need (e.g., a completely empty pet deli section). I have to drive farther to Plainfield or North Naperville to get what I need. When I’ve asked the people who work there about it, I get unsatisfactory and unhelpful answers. Don’t waste your time going here. Go to the Plainfield or North Naperville locations instead.

Ben T.

They have an open air dog wash and when someone brought their flea-ridden pet in, they only treated one side of the wash.

Also, their prices have jumped significantly so it's now way cheaper to order from chewy.

It's a shame because the staff is generally nice, and the store used to be great.

It's gone significantly down hill

Nick R.

Great place to take your pets for animal abuse . Definitely a lawsuit. Good luck with the Storms.

Jason F.

Very nice staff. They have what you'd need for pet stuff; dogs, cats, frogs. Store is being remodeled currently (9/2024), so you'll probably need to ask where stuff has moved.

Jill P.

I have been going to this location for several months, and up until today, I really enjoyed my experience each time I went in. However, today, I am more than disappointed. I originally went to the store to purchase some Hill's dog food since the advertisement online said that if you purchase $50 or more, you receive 20% off. I also had a mail coupon that I wanted to redeem that had nothing to do with the Hill's purchase. When I got to the register, the cashier told me that she would not accept both the online sale and my coupon. Since I have always been able to get sale price while using a coupon, this was very upsetting. She then told me that I could use any reward points I had. When I agreed to use reward points, I then found out that I didn't have any because, not one employee in this store, had told me that I needed to link my in store account with an online account. I was under the assumption that by giving my email and phone number each time I visit, that I was earning points. So, now, I have lost several months of points on dog food, treats, and self-service washes. When I asked for help from the cashier, I was told she couldn't access any of my information from her end, and then I was sent on my way. I was given no resolution, I wasn't asked for prior receipts, asked if I wanted to speak with a manager, etc. I thought the customer service today was extremely poor, and I did not feel like a valued customer.

Lastly, I would like to say some of the employees at this store are extremely kind at helpful. Today must have been the exception. Of the two girls working (I dealt with both), I really didn't appreciate the one girl's tone. The other girl was neither friendly or rude. She also told me information about their previous manager, which is unprofessional in my opinion.

Sandeep

Store looks good with all the new renovations. Staff was friendly.