PIH Health Urgent Care Center Westlake (Los Angeles) - Los Angeles, California

Humberto Z.

Verdaderamente estoy contento de haber recurrido a este urgent care center, por el servicio y el personal muy agradable,como el médico que me atendió ,fue mi primera vez pero muy agradable y confiable, además tiene estacionamiento para los pacientes, aunque yo me estacione afuera por no haber sabido, pero está muy bien ,gracias.

Ash E. (.

DO NOT COME HERE if you need actual medical attention! I took my boyfriend here this morning. We arrived at 11:07 am. The nice security guard told us PIH opened at 12:30 pm instead. I said okay, we walked back the car and waiting 12:26 pm. We walked up to the care center doors and waited outside. No one came out until 12:40 pm.

The nurse told us that the doctor has NOT arrived yet and they don’t know when she’ll be in. Again, I’ll repeat..the nurse said the doctor is on the way and they do not know when she’ll arrive. We asked to be able to sit down inside, she said she we can’t. There were other people standing. Mind you, their normal business hours are 10 am everyday. The only website does NOT change according to their unique schedule situations.

We waited and waited, 15 mins goes by and there’s a DoorDasher bringing the nurses McDonald’s! In our face, yet we still can’t sit down!! We knock on the door again to get an estimate, now the nurses are hiding! We left at 1:10 PM without seeing anyone! The workers/nurses are very inconsiderate and ruthless. The doctor or whatever the hell she is, is extremely unprofessional! How the hell do you get food deliveries in front of patients and won’t even let them sit down!! I just went to another urgent care center. 12 minute wait and open.

Vani

The quality of care provided by nurse practitioner Nahal S. was unsatisfactory. Took my mother in for small dog bite wound. The NP gave my mother six stitches for two small lacerations from a dog bite. Once that was completed my mom was sent home with antibiotic prescription for two weeks. We thought that hard part was over and we just needed to wait about 7-10 days for removal of the stitches. But within days the wound got severely infected and we had to make several trips to the ER and another urgent care to get IV antibiotics for infection, treatment for swelling, early removal of stitches, more weeks of oral antibiotics and wound checks. Three different providers agreed that the sutures contributed to the infection, because there was so many stitches for the size of the wound bacteria could not drain out. Not only were there too many sutures, they were so tight it was difficult for the MD to remove. In the end, I’m sorry I took my mother to this location. This NP caused more pain and suffering to my elderly mother than was necessary. I suggest going elsewhere for small lacerations or ask for a MD.

Diane B.

I had to visit their urgent care on 3/8 and was blown away by the entire staff. The receptionist was kind, communicative, thorough, and incredibly polite and respectful. The PA was above and beyond with her bedside manner, professional, thoroughness and concise communication. Her kindness and handling was absolutely phenomenal (Nahal S).

Angelica D.

My uncle went here as an emergency to get his burns checked out since he was burnt with oil. They charged us over 200 dollars for a simple check up. They have us no antibiotics or didn’t even tell us how to help him. Do not come here ! It’s a waste of time and money . They do not even help and don’t speak Spanish

Kazi F.

Seems like an abandoned building! But they have good service. You can also visit the doctor without any type of insurance by payment. Or

Leo A. O.

Urgent care center is supposed to open at 10am but today they opened at 1230 which wouldn’t be the worst all around but then they couldn’t let anyone in since the provider/doctor wasn’t even there yet. As of 115 pm they still have not arrived and have shown they are unprofessional at this location and not worth the paper their degree and license is printed on. Do not go here they’d rather just leave you to die.

Brandon K.

This is by far the WORST URGENT CARE I HAVE EVER BEEN TO. What’s wrong with these people? I’ve been sitting in the urgent care for 12 hours for a single x-ray and an antibiotic prescription. I was literally in so much god damn pain for 12 hours and nobody would do anything to help me because my injury “isn’t a priority”? The black nurse and the bald Hispanic dude working the ER counter are both awful and so rude. The way they use their position of power to go off on people who NEED THEIR HELP is a total violation and I genuinely hope they both get fired. Avoid this garbage urgent care at all costs.