Planet Pet - Lawrenceburg, Indiana

Sarah G.

We love this place for our family! Took our 3 kids on our toddler's birthday for supplies for their new pet, and we found exactly what we needed! The lady behind the counter was kind and the store was well-organized and clean. We will be back again, this place is a new favorite experience for our family!

Carly M.

We purchased a gerbil from here and called back two weeks later asking if they had any female gerbils left so that ours could have a friend. The worker who answered said they couldn’t give genders out (I have never heard of this before) and stated it was a store policy. My husband and I read the store policies that are on their website and it says nothing about that. I asked to speak with a manager and she wouldn’t allow me to do so and also wouldn’t provide her name (I’m sure because she knew she would get in trouble for treating customers this way) They are 40 minutes from us and we just wanted to verify they had a female before us driving 40 minutes as we already have a female gerbil and want another female so we don’t end up with gerbil babies. We expressed this and she did not care and stated again she couldn’t tell me. Would not recommend!

Mikayla A.

Understanding it is company policy to not gender the animals, but not being able to check for ourselves cause the employees are too busy on their phones to help the customer. The one at the register was more of a deterrent of us wanting to buy any animal there.

Tod C.

I visit this place frequently and every time I go in every employee is keeping busy making the animals happy. They are pretty good about getting new animals in every so often. Staff members like George are always looking for ways to be helpful. 5 Stars!

Benjamin

Planet Pet Store: Where the Dogs Are Cool and the Humans Are Cooler

So, we recently visited Planet Pet Store, and let me tell you, it's an experience. First off, the dogs? They're fine. Like, totally chill. If you just listen to what the friendly staff is telling you, everything’s golden. No need to worry about the dogs—they’re not plotting world domination or anything. They're just hanging out, wagging their tails, living their best lives.

The owner? Absolutely the nicest person you could meet. They also gave our kid a sticker. Yep, a sticker! And not just any sticker—a cool sticker. I didn’t realize how much of a game-changer that could be until I saw the joy on my kid’s face. Who knew a sticker could make a trip to a pet store feel like a VIP experience?

And as for the selection of animals? Let’s just say they have everything from cute little hamsters to fancy reptiles. The animals are in great condition, and the store is well-kept. Honestly, if people are saying anything bad about this place, they must be tripping on something. I’ve been to pet stores with questionable conditions, and this is not one of them. The animals look happy, healthy, and well-cared for, and I don’t see a problem with anything.

In conclusion, Planet Pet Store is a must-visit. If you’re looking for a good time, some stickers, and animals that don’t bite your head off (unless you're a treat), this is your spot. You just gotta listen and you'll be fine. The dogs are cool, the owner’s cooler, and everyone else must’ve had one too many catnip lattes to be complaining. 10/10, will return for more stickers and animal cuddles!

J

Animals for sale were all in plexiglass enclosures that severely needed bedding/litter changed. Some of the enclosures had the tops completely covered with multiple plexiglass sheets (which looked tacky and unprofessional) inhibiting animals receiving any fresh air, such as the poor chinchilla. The poor thing looked like it was overheating and not feeling well and my heart just broke for it. The store was VERY warm, and as someone who had chinchillas for over 30 years, I have some knowledge of proper care and chinchilla behavior. The chinchilla wasn’t just resting, but exhibiting signs of moderate distress. (Chinchillas should NEVER endure temps above 70-75 degrees F as they WILL overheat and die! They have very dense fur and their natural habitat is in the cold, dry Andes Mountains of South America. Chinchillas are also very spunky animals and if not feeling well, you pick up on it easily if you’re familiar with their behavior.) Also, rats toward back of store were coughing and seemed to have respiratory issues. This store definitely lacks in care for their animals!

After reading other reviews, it’s concerning that many other people have complained about the lack of cleanliness and care of the animals here. But strangely, there are multiple (FAKE) stellar reviews saying how great everything is (which is an absolute lie). I’ve only been to this store once and am a huge animal lover, but promptly left and will never be back because the seeming lack of care of the animals here.

I’m sure the owner will leave some snarky response about “We breed, ship, and house under strict USDA standards…” Sorry, but that doesn’t mean crap when you have animals that are sick, unhappy, and living in dirty conditions.

EDIT: As expected, the owner left a lengthy and snarky response. For one, I never indicated when I visited the store, so the owner can’t assume what date I was there. And yes, several of the plexiglass enclosures were completely covered (the chinchilla, for instance), which I took upon myself to move some of the plexiglass sheets to give the poor thing some fresh air. As far as the thermostat, that doesn’t matter because the day I visited, the side door in the back of the store was open to the outside, so what good does setting a thermostat to 70 degrees? And actually, chinchillas are crepuscular (active around dawn and dusk), NOT nocturnal. Also, cooling blocks are not adequate for proper temperature control for chinchillas when the ambient temperature is far too warm. This owner obviously has a very serious chip on their shoulder because of how aggressive they are toward other people’s critical, yet accurate reviews. It’s amazing how hostile and accusatory they are of the dumbest of things when customers share their genuine concerns for this store!

Chris G.

Love this store 💕 just wish it was a little cheaper on animal necessities and toys.

XCHG R.

Owners who respond to customers with mean or dismissive replies, instead of addressing complaints, demonstrate poor customer service and a lack of professionalism. This behavior suggests they are unwilling to take responsibility for mistakes, which can damage their business reputation. Rather than viewing customer feedback as an opportunity for growth, they choose to deflect, lie, and avoid accountability. Over time, this can lead to a loss of trust, fewer repeat customers, and negative word of mouth, which are crucial to a business's long-term success. An inability to apologize, express gratitude, or handle criticism reflects deeper issues in communication and leadership skills.