Snazzy Pet Bed & Biscuit - Arundel, Maine

Daniel L.

Lied to my face and unprofessional

In preparation for an upcoming trip we were looking for a new place and tried a half day of day care last week. I was excited about a new place with good reviews and Lindsey was initially quick in communication response and accommodating.

Drop off and the first part of pick up were uneventful as they checked me out and said the dog had had a good time and made friends with a good 'report card'. However, on the way to the car I noticed blood on the inside and outside of his ear. With an 8 yo dog we have had out fair share of cuts and scrapes but I did go inside again to ask if anything was witnessed as the ears are very sensitive. The attendant feigned complete ignorance at first and said she had no idea what could have happened. As I talked it over and explained that it must have been from another dog to be both inside and outside the ear (compared to a scratch) she suddenly said that she DID remember that another dog had been too aggressive and had to be sent home. I was upset that this was not noteworthy in the report and had been so difficult to remember and asked to speak to the manager. When Lindsey did come out, my first time meeting her, she was very dismissive of 'rough play' and scratched the scab off of my dog's ear in examining it. I responded that this was clearly not play if the other dog was sent home. She continued to minimize my concern of the incident and their communication. I asked for at least the tip on the total bill I had left to be refunded which is still not the case 4 days later.

This was the worst experience I have had with somewhat I trusted with my dog. I am incredibly disappointed in their overall approach to communication and care of animals.

Elizabeth S.

Our pup is so excited to go to daycare each week and the staff have been so amazing with him!

Melanie J.

I have had pets for 30 years in NC, DC and now Maine. Best boarding facility in my experience. My babies will never stay anywhere else.

Deborah R.

I was so worried about leaving my dog for his first stay at a kennel but he was in great hands, made lots of furry friends and had tons of treats and love. I highly recommend Snazzy Pet!

Melody S. M.

We had a terrible experience boarding our dogs here!!! I have reason to believe the staff seriously neglected our dogs. STRONGLY recommend fellow pet owners to beware!!!!!!!

When my husband Corey picked the boys up from boarding for five days, he noticed that Baxter was frantically trying to gnaw and scoot on his backside in the car. Corey inspected the area when he got home. Baxter's backside was covered with a baseball-sized open sore, crusted over with dried blood and puss. Bax was scooting and biting at his rear multiple times when he went out to go to the bathroom as well as incessantly trying to scratch at it inside the house. Corey took him straight to the emergency vet. It took 7 hours to sedate Baxter, clean the wound, and give him antibiotics. The final bill was almost $600. Baxter has never had issues with dermatitis or developed anything like this in the past and he was absolutely miserable, it was clear as day.

Not one person on the Snazzy Pet staff noticed or reported this behavior. There is NO WAY someone actually watching him could have missed a dog suffering like this. NO WAY. This was straight up neglect.

Given this terrible experience and the cost of the vet visit, I sent Snazzy Pet photos taken within an hour of Baxter's pickup, explained the situation, and requested a refund. They said a flat no and refused to admit they did anything wrong. They said their policy is basically if you don't notice anything wrong with your pet at pickup, as soon as you leave the building they are no longer liable for anything that happened. (INSPECT YOUR PETS when you pick them up!!!!! Once you walk out the door with them you have NO recourse if you find something went wrong!!!)

I wrote back to the owners and told them this felt incredibly unfair - at very least they owed us an apology and some kind of gesture - even a partial refund would have sufficed. I told them if they didn't offer any kind of refund I would feel obligated to leave them a scathing review. They wrote back and accused me of threatening them. They also said that if I sent them the vet bill they would "review it with their lawyer and see if there was anything they could do." I wrote back and said our pet insurance would cover most of the vet bill (it didn't feel honest taking money for this reason) and that wasn't the point. They point is they can't treat people and animals this way. I also told them involving lawyers felt like a ridiculous escalation of the situation, and that the money they will lose paying a lawyer to review this case or the money they would lose from a horrible review would far outpace anything they would spend just giving us even a partial refund. I calmly offered to work together to try to find a solution to this that would feel fair to both of us. They never responded.

Even if Baxter's injury hadn't occurred, we STILL wouldn't bring the boys back to Snazzy Pet for another reason. I noticed something strange the first day the staff sent the daily updates - the summary said our dogs were "having fun sniffing the dogs who were playing on the other side of the fence." None of the photos they sent of our dogs included any other dogs. When I asked the staff about it, they said they separated the boarding dogs from the daycare dogs and don't let them play together for health reasons. I told them this seemed really said - our boys are highly social dogs and the whole reason we wanted to board them there at a premium rate was so they could get social time. I asked if our boys could please play with other dogs. The staff said they would see what they could do. Based on subsequent updates and photos, I'm pretty sure our dogs only got to play briefly with ONE other dog the ENTIRE week.

Long story short, we paid Snazzy Pet $100 a night for our dogs to be neglected, lonely, and in pain for a week. Just absolutely horrible. I am so frustrated and sad about this. Fellow owners BEWARE about boarding here. We will never, ever go back.

Pizza P. K.

Snazzy Pet Bed and Biscuit is awesome for your Dog!if you have to go away , and need a place to watch your dog! This Bed and Biscuit place is a must go! Our Cool Coral Bay Golden loved it! They send you pictures and updates to make you feel comfortable! They truly take good care of your Pet

Laura W.

I highly recommend Snazzy Pet! We don't usually like to leave our 12 year old Lab with anyone but friends and family but due to the awful Virus we had to find a quality kennel. We needed a place that would take good care of our old girl and Monique did just that! As you drive up you can tell they care about their appearance because everything is so well kept. They love the dogs and are there to provide a loving and welcoming environment for your pet while they are there. We are hoping to get back up to Maine in the next few months and we will definitely be sending our sweet girl to Snazzy.

Alan L.

New owners at Snazzy Pet, but they seem to have the same caring attitude towards our furry friends. Pickup and drop-off went smoothly and they were very accommodating when our flight was delayed and we need to change our pickup time. When I pulled up the guests were quiet, only launching into a series of barking greetings when they went back to get our pup. We will have our pup stay with them again in the future.