Upstate Family Health Center, Inc. - Utica, New York

Brenda S.

Se lo recomiendo a todos buen equipo y buenos médicos y las enfermeras son muy serviciales gracias por toda su ayuda

Sandra A.

I was beyond upset over the treatment of my baby when brought in for emergency services. First, I told them to not do anything without talking to me first and they did a sonogram and literally doused her in alcohol and handed her to me after soaking wet. I complained and was told it would evaporate. She was already sick and I don’t care if it was included for free or not, it was unacceptable! Then they attempted to insert a catheter in not one, but both legs, leaving her severely bruised when she already was in pain and having issues walking. Whoever did thus had no idea what they were doing. I don’t care if she was uncooperative-if course she was. She was sick and in pain. Whoever should have been fired.

Justin B.

The quality of care at this facility has steadily gone down over the past two years. This office currently does not have a phone service that is able to connect to the actual office. The number goes to an answering service outsourced overseas and has no direct phone contact with Upstate Family.
You can no longer fill mental health or behavioral medications here. They provided 90 days notice but fail to recognize that finding a new mental health provider is a longer process than three months.
For any prescription refills, they must be sent in two weeks before it is due otherwise they will fill it late without care.
Abysmal.

Laura W.

Started out great but has gone down the toilet. Can't talk to anyone when they answer the phone only 2 "guard dog" answering people. Providers don't listen and don't care about patients only about money.

Alicia B.

I've been going to this Practice since I moved here from Chicago, I was going to the one in Rome Ny but that office is no longer in Rome, so they switched me to their other office in Utica, and I have a New Doctor his Name Is Micheal Babula and when I say he's a outright Good Doctor, He understands the body language in his patients and it makes him realize when someone is uncomfortable about a situation, medical diagnosis, or problems, He listens first and then observes to access a possible solution, I'm Grateful to have a Doctor with such Wisdom, Knowledge, and Understanding,I hope nothing but the Best for him in his Present and Future with his Career and Family 🙏🏿❤️

Mandy R.

My mom has been a patient here for several years. They were great in the beginning then her provider retired. She was then being seen by the next provider in her home with am emt coming in. This service was also discontinued. The next provider she had left the practice. I was then sent a letter stating they could no longer handle her care and to find a new provider. I have found a new provider buy she's unable to be seen for two more weeks in the meantime I need refills on her meds. I spoke with an office manager last month that said she would note her chart to continue refills until Aug. I've called multiple times and they are refusing the refills until we make an appointment and reestablish with them as a provider. I've asked multiple times for a manager to call me with no call back. Their calls all go through an answering service and I am unable to speak with anyone in the office. I do not recommend them.

Amanda E.

WORST DOCTORS OFFICE AROUND!!! PATIENT CARE SUCKS!! THEY WILL LEAVE YOU SUFFERING ALL DAY AND NIGHT FOR MONTHS ON END BC THIER OFFICE CANT SEND THRU THE RIGHT ORDERS FPR TESTING TIME AFTER TIME OR THE WILL BOUNCE YOU FROM DR TO DR WITH NO COMPLETION OF QNYTHING LEAVING YOU WITH PNEUMONIA FPR OVER A YEAR! DO NOT GO TO THIS DRS OFFICE I PROMISE THEY DONT CARE ABOUT YOU AS A PATIENT!!

Paige

If you would've asked me a year ago I would've raved about this place. Now... not so much. Literally took months of calling to reach a actual person, & by the time I did it had been too long for them to even speak with me anymore apparently. I call to talk to a nurse and get put through to scheduling who refuses to transfer me. Why am I pushing buttons if you're going to put me through to whoever you see fit anyways. Calls that are never returned. So many problems. As is the case with so many of these places in these underserved areas, they started off really strong and are on their way out really sad.

Wow, reading the reviews I see that my opinion is not a new or unique one. It appears this place has become a problem. Very unfortunate. (My provider left too)